Leonard H. Friedman

Health Services Management and Leadership

Program Director, MHA@GW

Dr. Leonard Friedman is an expert on the mechanisms of organizational change and strategic decision-making in health service organizations. He joined the Milken Institute School of Public Health in 2008 from Oregon State University, where he was professor in the Department of Public Health and coordinator of the school’s health management and policy programs. In his years in academia, Dr. Friedman’s scholarly interests have evolved from the mechanisms by which hospitals decide to adopt certain technological innovations in clinical settings, to the underperformance of integrated health systems, to developing a model of organizational change practices. He has also explored organizational responses to cataclysmic events, such as public health disasters, and has studied system approaches to reducing medical errors and the roots of organizational excellence in health care. Professor Friedman has taught classes in health care management, organizational theory and behavior in health care, health care law and regulation, strategic management and leadership in health care organizations. He says, "My goal is to impress upon my students the critical role they play as health care leaders to create and sustain the systems that allow clinicians to do their best work and deliver care that is safe, effective and of the highest possible quality."

Dr. Friedman’s Course Content

View a sample of Dr. Friedman’s Communication Barriers Monologue Lecture that is in Module 1: Management & Strategy.


Bachelor of Arts (Biology), California State University, Northridge, 1977
Master of Public Health (Community health education), California State University, Northridge, 1982
Master of Public Administration, University of Southern California, 1989
Doctor of Philosophy (Public administration), University of Southern California, 1991


HSML 6213: Health Services Marketing and Planning, Department of Health Services Management and Leadership
HSML 6216: Human Resource Management and Organization Behavior, Department of Health Services Management and Leadership
HSML 6218: Seminar in Health Services Management and Leadership (Capstone), Department of Health Services Management and Leadership
PubH 6006: Management and Policy Approaches to Public Health, Department of Health Services Management and Leadership and Department of Health Policy


Dr. Friedman’s research interests in health care management centers around strategic management, organizational theory and behavior, and decision making in complex and uncertain environments.

Community Service

Dr. Friedman has chaired the Health Care Management Division of the Academy of Management and was a member of the governing council at the Institute for Healthcare Improvement’s Health Professions Education Collaborative. He has also been board chair of the Association of University Programs in Health Administration. Prior to joining the Milken Institute SPH, he served as board chair of the InterCommunity Health Network and as a board member at the Oregon Patient Safety Commission and the Benton County Hospice. He is the recipient of the Regents Award from the American College of Healthcare Executives.

  • Health Organizational Leadership
  • Organizational Change
  • Organizational Theory and Behavior

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