Quality and Performance Improvement
Effective health care leaders understand that quality-improvement tools and methods must be at the heart of every health care organization. Whether it is the quality of clinical care and patient safety, driving out waste and excessive cost, or striving to deliver the most cost-effective care possible, quality improvement must be part of the skill set of every health care leader. From the principles of W. Edwards Deming’s statistical process control and to the six sigma and Toyota-style production models, quality improvement is and will continue to be the yardstick by which outstanding health care organizations are measured.
Along with this module, students will simultaneously complete the Organizational Research Project 1 (1 credit).